Head of Commercial Strategy, Managing Director
Citizens
Paul Busby has more than 25 years of U.S. and international leadership experience across capital markets, commercial banking, fintech, and SaaS. Currently serving as Head of Commercial Bank Strategy at Citizens Financial Group, Paul has set the growth agenda for wholesale businesses, driving revenue acceleration across Corporate Banking, Investment Banking, Capital Markets, and Treasury & Payments. In this role, Paul translates market insight into scalable strategies, align cross-bank teams around a unified go-to-market, and integrate advisory, capital markets, and payments capabilities to deepen client relationships, expand share of wallet, and unlock sustainable revenue streams.
Prior to Citizens, Paul held a series of senior leadership and executive roles spanning global financial institutions and high-growth technology companies. Paul’s experience includes leading international expansion and enterprise strategy as a member of the executive team at a fintech scale-up; serving as CEO of an award-winning SaaS data analytics business within CME Group, where he scaled global operations and successfully led the sale of the company; and holding Managing Director roles at HSBC and Deutsche Bank, with responsibility for prime finance, securities lending, equities, and client strategy across major global markets. Across these roles, they consistently drove transformation at the intersection of capital markets, technology, and client solutions.
Paul lives with his family in New Canaan, Connecticut.
Traditional payment systems were not built for real-time, programmable money movement. As on-chain payments move toward scale, banks must rethink the foundational layers of their payment stack—from ledgers and settlement systems to connectivity across multiple rails.
This session examines how institutions are modernizing infrastructure to support tokenized money, 24/7 operations, and atomic settlement. Learn how banks are bridging on-chain and off-chain environments, and what it takes to evolve from batch-based processing to continuous, real-time financial systems.