Head of Commercial Digital and Strategy
KeyBank
Mark Smith is a senior vice president and head of commercial digital and strategy with KeyBank. In this role, he is responsible for a team that manages digital platforms, commercial credit product management, and payments onboarding. He has held positions of increasing responsibility in his 14 years at KeyBank, ranging from corporate strategy to payment products, helping to develop KeyBankâs decade long payments fintech strategy. Mark earned is MBA and BS in accounting from the University of Dayton.
The strategic conversation around agentic AI has shifted to execution. Banks are beginning to deploy autonomous agents to complete work, coordinate across systems, support employees, and increasingly make routine decisions. This panel discussion examines where agentic AI is creating measurable business value today, separating practical deployments from future aspirations. Executives will share the use cases producing tangible operational improvements, stronger customer experiences and new revenue opportunities, while exploring where additional investment will generate the greatest returns. The discussion will focus on: