Senior Managing Director - Financial Services US Data & AI Lead | Banking Client Leader
Accenture
Dr. John Ratzan is an Accenture Senior Managing Director who has more than 25 years of experience in the Banking industry. In his current role, John leads the Financial Services North America Data & AI business. He leads client relationships with business and technology leadership and consults on the business strategy and technology vision to deliver technology, process, and operational transformations.
His expertise is in data, analytics, banking, payment systems, artificial intelligence, and innovation. Prior to his current role, John has led several transformations for global FS clients leveraging the aforementioned expertise and capability.
John holds a Bachelor of Science dual major undergrad degree in MIS and Operations Management, a Masters in MIS, and an MBA all from the University of Arizona as well as a DBA doctoral degree focused on artificial intelligence from Pace University.
This panel explores how agentic AI moves banking from task automation to autonomous decision-making systems that act in real time across functions. Executives will examine where traditional operating models break down in 24/7, high-velocity environments and what it means when software, not people, initiates actions. The discussion focuses on where autonomy adds value, where human judgment remains essential, and how banks must rethink accountability, escalation, and organizational design. The discussion will include: