EVP, Chief Strategy & Innovation Officer
Customers Bank
This panel explores how agentic AI moves banking from task automation to autonomous decision-making systems that act in real time across functions. Executives will examine where traditional operating models break down in 24/7, high-velocity environments and what it means when software, not people, initiates actions. The discussion focuses on where autonomy adds value, where human judgment remains essential, and how banks must rethink accountability, escalation, and organizational design. The discussion will include: