David Sosna

The strategic conversation around agentic AI has shifted to execution. Banks are beginning to deploy autonomous agents to complete work, coordinate across systems, support employees, and increasingly make routine decisions. This panel discussion examines where agentic AI is creating measurable business value today, separating practical deployments from future aspirations. Executives will share the use cases producing tangible operational improvements, stronger customer experiences and new revenue opportunities, while exploring where additional investment will generate the greatest returns. The discussion will focus on:

• The highest-value use cases across retail, commercial and corporate banking
• Transforming lending, customer service, fraud operations and compliance
• Increasing employee productivity through intelligent workflow orchestration
• Measuring business impact through revenue, efficiency, customer experience and operational resilience
• Where banks should focus their next wave of AI investment